About Veeqo

Veeqo are a fast growing startup that are looking for passionate, hardworking individuals to work as part of a team to help build one of the largest UK software businesses of the decade!

Veeqo increases the sales of multichannel retailers selling on Amazon, eBay, Shopify, WooCommerce and Magento. Our award winning platform integrates with the world’s leading shipping couriers and accounting software, streamlining the running of ecommerce businesses.

Joining Veeqo is a unique opportunity for someone to be apart of a company growing into one of the UK’s great success stories. The company HQ is based Swansea with offices in London and expanding internationally.

The Role

How can you contribute to our team and our organization?

Real Customer Success comes from the heart. The foundation of our culture is Customer First!

You will manage relationships with new and existing clients and serve as their primary point of contact. You will be responsible for welcoming new clients to Veeqo and setting expectations for their experience with our platform, handling ongoing account updates and maintaining a high rate of customer satisfaction within your portfolio. The clients you will interface with are sophisticated, mid-tier brands and retailers with complex requirements.

You will utilise a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help customers innovate more quickly and gain a competitive advantage in the marketplace.

The primary measure of your success as Customer Success Manager is the success of portfolio accounts and the satisfaction level of merchants within your assigned portfolio.

If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers AND have impeccable relationship building skills to create win/win environments for all parties that you work with – Let’s talk!

Responsibilities...

  • Maintain high levels of customer retention across high value target accounts.
  • Develop a trusted advisor relationship with key stakeholders and executive sponsors.
  • Proactively identify & assess renewal risks within the portfolio accounts and work with the wider business to take timely and effective action to resolve them.
  • Assist with escalations as needed.
  • Complete and maintain ‘Health Scorecards ‘for all assigned accounts providing insight to customer behaviour. Feed this back to the wider CS & Product teams.
  • Closely monitor & drive adoption within assigned accounts through continuous increase in value leading to renewal and potential for new business.
  • Provide input to and support development of Account Plans for all high value target accounts with clear execution strategies such as QBRs / EBRs.
  • Maintain a high level of customer satisfaction.

What you will need...

  • At least 2 years’ experience in leading customer-facing organizations.
  • Strong empathy for customers AND passion for revenue and growth.
  • You want to help and serve our customers: They win, so you win.
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • Ability to manage influence through persuasion, negotiation, and consensus building.
  • Deep understanding of value drivers in recurring revenue business models.
  • Enthusiastic and creative leader with the ability to inspire others.
  • Excellent communication and presentation skills.
  • Relevant Bachelor’s degree.

Benefits:

Veeqo is growing fast and expanding globally!

  • Be part of a fast growth start-up and make a difference.
  • Work in a friendly, cross-functional team, with people who aim to be the best and love to tackle problems.
  • Relaxed and flexible work environment.
  • Spotify Premium and gym membership.
  • Opportunities to quickly move into more senior management, software/product development positions.
  • Share options for all employees.